7 Benefits of Technology in Delivering Services

Advancement in technology has drastically changed how businesses offer services to customers. Customers can now access services through self-service or support staff. Companies can serve customers in a way that fulfils the customer’s needs. The customer and the company are reaping from the benefits of technology in service delivery.

Benefits of Technology to Customers

1. Saves Customer’s Time

Technology has provided an opportunity to serve a lot of customers concurrently and faster than humans. Fewer customers go to queue for services hence reduced time wasted in long queues. For example, ATMs have reduced the time required to withdraw money from a bank.

2. Bridging the Physical Distance

Technology has allowed customers to access services across the globe. Customers can be able to order and receive goods and services across the world. Without technology, they would never have had access to these services.

3. Saves Customer’s Money

Technology has given customers access to a wide array of services. Customers can compare the prices and choose the best bargain. Without this, customers have a limited pool to choose from, which might be mediocre or expensive.

Benefits of Technology to Businesses

4. Saves on Labour Capital

Technology has provided the tools for customers to engage in self-service. Businesses’ support staff are saved from mundane tasks and can concentrate on handling cases that customers cannot.

5. Businesses Can Serve More Customers

Through technology, businesses can scale their operations with limited resources. Therefore, the companies can serve more customers. Businesses are also able to interact with their customers in various ways. They can create a positive relationship, which results in a high customer retention rate.

6. Businesses Can Reach More Potential Markets

Technology has resulted in websites, social media and other tools that are used to reach more customers. Businesses can connect and interact with potential customers, who can become actual customers.

7. Businesses Can Accurately Automatically Track Everything

Technology has allowed businesses to automate tracking inventory, sales, production, delivery of goods and services. Therefore, Businesses can plan and offer services to customers will fewer hitches.